Refund policy

Returns and Exchanges

All sales are final. The Care Collective LLC does not accept returns, exchanges, or refund requests except where required by applicable law.

Please review product details, sizing information, colors, and quantities carefully before completing your purchase. We are not responsible for purchases made in error, incorrect sizing, or changes of mind.

This no-return and no-refund policy does not limit any rights or remedies that cannot legally be waived, including rights relating to defective, damaged, incorrect, or missing items where required by applicable law.

Lost, Stolen, or Delayed Packages

The Care Collective LLC is not responsible for packages that are lost, stolen, misdelivered, or delayed after they have been marked as delivered by the carrier. Please check with household members, neighbors, building management, and the shipping carrier if your package cannot be located.

If your package is delayed or appears to be lost in transit, contact us so we can assist you with the carrier’s claims process when applicable. Contacting us does not guarantee a replacement or refund.

Damaged Packages

If your order arrives damaged, please contact us within 3 days of delivery. Include your order number and clear photographs of the damaged packaging and items. We will review the issue and determine whether any assistance is available under applicable law. Contacting us does not guarantee a return, replacement, or refund.

Incorrect or Missing Items

If you receive an incorrect item or an item is missing from your order, contact us within 3 days of delivery. Please include your order number and a description of the issue so we can investigate. Any resolution will be provided only where required by applicable law or at the sole discretion of The Care Collective LLC.