Shipping policy
Thank you for shopping with The Care Collective LLC. This Shipping Policy explains how we process and deliver orders placed through our website.
Order Processing
Orders are typically processed within 3-10 business days after payment is received. Orders are not processed, shipped, or delivered on weekends or holidays.
During sales, product launches, holidays, or periods of high order volume, processing times may be longer. If there is a significant delay with your order, we will contact you using the information provided at checkout.
Shipping Methods and Delivery Times
We offer the shipping methods available at checkout. Estimated delivery times depend on the destination, shipping method selected, carrier availability, and other factors outside our control.
Estimated delivery times begin after your order has been processed and shipped. Delivery estimates are not guaranteed.
Shipping Rates
Shipping charges are calculated and displayed at checkout based on the items ordered, package size, delivery location, and selected shipping method.
Any applicable taxes, duties, customs fees, or other charges are the responsibility of the customer unless otherwise stated.
Shipping Address
Please provide a complete and accurate shipping address at checkout. The Care Collective LLC is not responsible for delays, additional shipping charges, or undeliverable packages caused by incorrect or incomplete address information.
If you need to update your shipping address, contact us as soon as possible after placing your order. We cannot guarantee that address changes can be made after an order has been processed or shipped.
Order Tracking
When available, tracking information will be sent to the email address provided at checkout. Tracking information may take some time to update after the package has been shipped.
Once an order has been transferred to the shipping carrier, delivery is subject to the carrier’s policies and procedures.
Lost, Stolen, or Delayed Packages
The Care Collective LLC is not responsible for packages that are lost, stolen, misdelivered, or delayed after they have been marked as delivered by the carrier. Please check with household members, neighbors, building management, and the shipping carrier if your package cannot be located.
If your package is delayed or appears to be lost in transit, contact us so we can assist you with the carrier’s claims process when applicable.
Damaged Packages
If your order arrives damaged, please contact us within [insert number] days of delivery. Include your order number and clear photographs of the damaged packaging and items. We will review the issue and determine the appropriate resolution in accordance with our return or replacement policy.
Incorrect or Missing Items
If you receive an incorrect item or an item is missing from your order, contact us within 2 days of delivery. Please include your order number and a description of the issue so we can investigate and assist you.
International Shipping
At this time, we ship to USA only.
International delivery times may vary due to customs processing and other factors outside our control.
Shipping Restrictions
Certain products may be subject to shipping restrictions based on destination, carrier requirements, or applicable laws. If we are unable to ship an item to your location, we will contact you and provide available options.
Changes to This Shipping Policy
We reserve the right to update this Shipping Policy as our business, shipping methods, or applicable requirements change. Updates will be posted on this page.
Contact Information
If you have questions about this Shipping Policy or your order, please contact The Care Collective LLC through the contact information provided on our website.
Together We Care.